Yellow.ai

Yellow. ai is a US-based enterprise service automation platform that leverages Agentic AI technology to improve customer interactions across various channels, providing businesses with enhanced operational efficiency and service delivery. Founded in 2016, Yellow. ai specializes in automating customer service through advanced AI technologies.

The company is headquartered in San Mateo, California, US. The founders include Anik Das, Jaya Gollareddy, Leon Bunnewell, Raghu Ravinutala, Rashid Khan, and Sehaj Alagh, with Leon Bunnewell and Raghu Ravinutala serving as CEOs. Yellow. ai has successfully raised USD 78.

2 mn in its latest funding round, which occurred on August 4, 2021, with significant contributions from Lightspeed Venture Partners, Salesforce Ventures, Sapphire Ventures, and WestBridge Capital Partners. To date, Yellow. ai has completed three funding deals, achieving a current valuation of USD 378. 029 mn.

Yellow. ai offers an enterprise service automation platform that utilizes Agentic AI to enhance customer service interactions. The platform features multifunctional AI agents that manage voice, chat, and email communications, enabling streamlined customer support through contextual and human-like conversations. It supports over 150 pre-built plug-and-play integrations and provides tailored solutions for industries including banking, financial services, healthcare, utilities, and retail.

Yellow. ai serves a diverse clientele globally, facilitating real-time interactions across 35+ communication channels. In 2022, Yellow. ai reported a revenue of USD 17.

88 mn, alongside an EBITDA of USD -4. 53 mn. The company operates on a subscription-based model, offering its AI automation services to enterprises seeking improved customer experiences. Its platform caters to various business sizes, providing tailored solutions through direct partnerships, with access offered on a per-usage or flat-rate basis.

Yellow. ai serves over 1,300 global brands, illustrating its extensive market adoption. Following the successful Series C funding round in August 2021, Yellow. ai plans to utilize the USD 78.

2 mn raised to enhance its existing technology and establish a stronger presence in the US market. Their strategy includes expanding their workforce by adding 70 employees to their existing personnel of over 500. Future initiatives will also focus on developing new products and launching them in targeted markets.