Startek, Inc.
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Startek, Inc. - overview
Established
1987
Location
Denver, CO, US
Primary Industry
Outsourcing
About
Based in the United States, StarTek, Inc. operates as a B2B customer experience and business process outsourcing solutions provider. The company provides omnichannel CX services, digital transformation solutions, and back-office support services. Based in Colorado, United States and founded in 1987, StarTek, Inc.
provides customer experience management and business process outsourcing solutions for the technology and services industry. The company initially focused on software packaging and distribution before pivoting to outsourcing and customer support services. Over time, it expanded globally and broadened its portfolio to include omnichannel CX and digital transformation services. Startek grew through acquisitions and private equity backing, including its acquisition by Capital Square Partners.
As of June 2026, the company is led by its Global CEO, Bharat Rao The company works with enterprises and large corporations to provide technology-enabled customer experience management and BPO solutions. Its offerings include omnichannel contact center services, customer care, technical support, back-office processing, and digital transformation solutions. The company also delivers AI-powered CX tools such as Startek Cloud, enabling remote operations, automation, and analytics-driven insights. Its services span sales support, order management, receivables management, and customer retention programs.
Supported by teams of CX specialists, data analysts, and engineers, Startek serves industries such as telecom, healthcare, retail, and financial services globally. The company’s revenue is generated by providing outsourced customer experience and business process services to enterprise clients through long-term contracts and service agreements. It engages in B2B transactions by delivering contact center operations, technical support, and back-office services across multiple industries. Revenue is also derived from offering digital transformation solutions, AI-powered CX platforms, and consulting services, where clients pay for integrated service delivery, operational support, and performance-driven outcomes linked to customer engagement and retention initiatives.
The company plans to expand its digital-first customer experience capabilities by integrating AI-driven solutions and enhancing its global delivery network. Following its merger with CCI Global in April 2026, Startek aims to strengthen its position as a human-augmented AI CX provider while investing in talent development, innovation, and advanced analytics to support growth across global markets.
Current Investors
Capital Square Partners
Primary Industry
Outsourcing
Sub Industries
Consulting Services, BPO Services
Website
www.startek.com
Company Stage
Mature
Total Amount Raised
Subscriber access only
Startek, Inc. - timeline of key events
Startek, Inc. - financials
| Fiscal Year Ended | Dec 31, 2011 | Dec 31, 2012 | Dec 31, 2013 | Dec 31, 2014 | Dec 31, 2015 | Dec 31, 2016 | Dec 31, 2017 | Dec 31, 2018 | Dec 31, 2019 | Dec 31, 2020 | Dec 31, 2021 | Dec 31, 2022 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 219,493,000 | 198,092,000 | 231,257,000 | 250,080,000 | 282,134,000 | 307,200,000 | 292,604,000 | 420,317,000 | 657,910,000 | - | - | - |
| % Revenue Growth (YoY) | - | (9.8%) | 16.7% | 8.1% | 12.8% | 8.9% | (4.8%) | 43.6% | 56.5% | - | - | - |
| EBITDA (USD) | (10,871,000) | 2,196,000 | 7,657,000 | 5,213,000 | (920,000) | 15,111,000 | 10,338,000 | 14,170,000 | 39,440,000 | - | - | - |
| Operating Income (USD) | (26,621,000) | (10,714,000) | (4,597,000) | (4,890,000) | (14,013,000) | 2,861,000 | (742,000) | (6,292,000) | 9,717,000 | - | - | - |
| Operating Margin | (12.1%) | (5.4%) | (2.0%) | (2.0%) | (5.0%) | 0.9% | (0.3%) | (1.5%) | 1.5% | - | - | - |
| % EBITDA Margin | (5.0%) | 1.1% | 3.3% | 2.1% | (0.3%) | 4.9% | 3.5% | 3.4% | 6.0% | - | - | - |
| NET Income (USD) | (26,462,000) | (10,488,000) | (6,406,000) | (5,460,000) | (15,616,000) | 395,000 | (1,276,000) | (22,276,000) | (13,281,000) | - | - | - |
| % Net Margin | (12.1%) | (5.3%) | (2.8%) | (2.2%) | (5.5%) | 0.1% | (0.4%) | (5.3%) | (2.0%) | - | - | - |
Startek, Inc. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on | Completed | CCI South Africa (Pty) Ltd | - | ||||||||
| Add-on, Trade Sale | Completed | Intelling Group Limited | - | ||||||||
| Public to Private | Completed | Startek, Inc. | - | ||||||||
| Add-on, Trade Sale | Completed | Movate | - | ||||||||
| PIPE | Completed | Startek, Inc. | - |
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Startek, Inc. - employee data
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