Lightico Ltd.

Lightico Ltd. is a US-based company specializing in cloud solutions that enhance digital customer engagements across sectors such as banking, healthcare, and insurance, focusing on streamlining customer interactions and compliance processes. Founded in 2014 and headquartered in New York, US, Lightico Ltd. offers digital solutions aimed at improving customer engagement.

The company has made four investment deals, with the latest being a Series B round on July 19, 2021, during which it raised USD 14. 000 mn, led by Capital One Ventures and participated by other investors including Crescendo Ventures and Mangrove Capital Partners. The founders of the company include Justin Josh, Omri Braun, and Zviki Ben-Ishay, with Zviki Ben-Ishay and Zviki Ishay currently serving as CEOs. Lightico specializes in digital customer journey orchestration, providing a suite of solutions designed to streamline customer engagement across various industries, including banking, healthcare, and insurance.

The company’s core offerings include CompleteDoc AI for enhanced document collection and data extraction, CompleteSign for remote eSignature and consent collection, CompleteID for advanced identity verification, and CompleteForms for capturing customer data via eForms across multiple channels. These products facilitate real-time customer interactions, reduce compliance risks, and improve overall customer experience by simplifying processes such as onboarding, account servicing, and loan modifications. Lightico’s solutions are utilized by leading enterprises in highly regulated markets, allowing businesses to transform complex customer journeys into frictionless digital experiences. The company actively serves customers across North America, Europe, and Asia-Pacific.

Lightico generates revenue through a subscription-based model and partnerships, offering its suite of products to enterprise clients who require secure and efficient customer engagement solutions. Clients pay for access to various services, which may include CompleteDoc AI, CompleteSign, CompleteID, and CompleteForms, tailored to their specific operational needs. The pricing structure is designed to provide scalable solutions that adapt to client volumes and transaction complexities. As enterprises adopt these digital solutions, they benefit from improved compliance and operational efficiencies, ultimately leading to enhanced customer satisfaction and retention.

Lightico's business transactions typically involve direct contracts with large organizations, ensuring that the implementation of their technology meets stringent industry standards and regulatory requirements. In July 2021, Lightico Ltd. raised USD 14. 000 mn in Series B funding led by Capital One Ventures, with support from other investors including Crescendo Ventures and Poalim Capital Markets.

Lightico plans to utilize this funding to support the rollout of its digital completion cloud, aimed at improving the speed and conversion rates of customer-facing interactions. The company is focused on expanding its offerings and is exploring new product launches aimed at enhancing its digital service suite. Lightico is also looking to penetrate additional markets in North America, Europe, and Asia-Pacific by 2023.